FAQs - Build Your Box
Frequently Asked Questions
About the Boxes
What sizes do your gift boxes come in?
We offer two sizes: Regular Regular Box (21x25x10cm) & Large Box (25x30x12cm).
How many items fit in one box?
That's up to you. Our builder tracks the space as you add items and lets you know when the box is full.
Can I buy just the box?
Yes. Every box comes with a greeting card, ribbon, shredded paper filler and tissue paper, ready for you to fill.
Can I buy the gift items without a box?
Every order comes with one of our gift boxes, as each gift is packed and presented as a complete set.
Personalisation
Can I personalise the box and items?
Yes. You can add the recipient's name to the box, and many items can be personalised with engraving, embossing, or your own photos. Look for the personalisation option on each item.
Will I see my gift before it's sent?
Yes. We send you a photo of the finished box before it ships, so you know exactly how it looks.
Pricing and Payment
How much does a gift box cost?
It depends on the box size and the items you choose, so you can build a gift for any budget. Curated Boxes are priced as fixed sets.
What payment methods do you accept?
We accept [PayNow, credit/debit cards, and other methods].
Production and Delivery
How long does it take to prepare my box?
Most boxes are ready to ship within 2-3 working days. For Urgent order, you may contact our team so we can arrange Same-Day Delivery for you.
Can I choose when my gift arrives?
Only for Urgent Same Day Delivery. For Local Delivery (2-3 days), 95% of the orders reach our customers the next working day after we ship.
How do you deliver?
We deliver islandwide across Singapore via SPX (2-3 Days) and Lalamove (Urgent Same-Day Delivery).
Can I send the gift directly to the recipient?
Of course. Just enter their name and address at checkout, and we'll deliver it straight to them.
Do you ship internationally?
We currently deliver within Singapore only. If you're overseas and want to send a gift to someone in Singapore, we're happy to help.
Special Requests and Support
Can I make special requests?
Yes. Add them in the "Note for Box" field at checkout, or message us on WhatsApp at +65 8893 6818.
What if something is wrong with my order?
We take great care with every box, but if anything isn't right, contact us at +65 8893 6818 or email to help@alskar.co and we'll sort it out quickly.
Corporate Gifting
Do you do corporate gifts?
Yes. We handle bulk orders for corporate gifting, client appreciation, events, and staff celebrations, including branded and personalised options.
How do I place a corporate order?
Message our corporate team on WhatsApp at +65 8893 6818 and we'll guide you through it personally.
Still Have Questions?
Reach us on WhatsApp at +65 8893 6818 or email help@alskar.co. We're happy to help.