Shipping Policy

Last updated: October 2026

At Alskar®, we aim to prepare and dispatch your personalised gifts and custom gift boxes as quickly and carefully as possible. Please review the shipping information below before placing your order.

1. Singapore Local Delivery

For standard deliveries within Singapore, we primarily use SPX Express.

Once your order has been completed and handed over to SPX, the estimated delivery timeframe is 1–2 working days.

Please note that the delivery timeframe begins after your order has been completed and dispatched, and does not include our production or personalisation processing time.

Delivery estimates are provided by the courier and may occasionally be affected by weekends, public holidays, peak periods, severe weather, courier capacity or other circumstances outside our reasonable control.

2. Order Processing & Production

As many Alskar® products are personalised or made to order, production time is required before your order can be dispatched.

The processing time may vary depending on the product, quantity and customisation required.

Where an estimated completion or delivery date is important, please contact us before placing your order so that we can advise whether your required timeline is achievable.

3. Urgent & Same-Day Delivery

Need your order urgently? Same-day delivery within Singapore may be available via Lalamove, subject to production availability and courier availability.

Customers should contact us before placing an urgent order so that we can confirm whether the product can be completed within the required timeframe.

Additional charges apply for same-day delivery. The delivery fee may vary depending on the destination, timing and Lalamove's prevailing delivery charges.

Same-day delivery is only considered confirmed after Alskar® has expressly confirmed the arrangement with you.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, recipient name and contact number when placing an order.

Please check your delivery information carefully before confirming your order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We cannot guarantee that delivery details can be amended after the parcel has been handed over to the courier.

Additional charges for redelivery due to an incorrect address, incomplete information or recipient unavailability may be borne by the customer.

5. Courier Collection & Tracking

Once your order has been handed over to the courier, delivery will be handled according to the courier's delivery procedures.

Where tracking information is available, it may be provided to you so that you can follow the delivery status of your parcel.

A tracking status indicating that a shipment has been arranged does not necessarily mean that the courier has physically collected the parcel.

6. Delivery Delays

While we make reasonable efforts to dispatch orders on time, courier delivery times are estimates and may occasionally be delayed due to circumstances outside our reasonable control.

These may include courier operational delays, high parcel volumes, public holidays, weather conditions, traffic disruptions, incorrect delivery information or unsuccessful delivery attempts.

If your parcel is significantly delayed, please contact us and we will assist in checking the delivery status with the courier where reasonably possible.

7. Urgent Deadlines & Events

If your order is required for a birthday, wedding, corporate event, farewell, anniversary or other specific date, we strongly recommend allowing sufficient time for both production and delivery.

For time-sensitive orders, please contact us before ordering. Where appropriate, we may recommend same-day Lalamove delivery instead of standard SPX delivery.

Please do not rely solely on the standard courier estimate for an order that must arrive by a particular date.

8. Failed Delivery & Redelivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, access to the location is restricted, or for another reason attributable to the recipient or customer, the courier may attempt redelivery or return the parcel.

Any additional delivery or redelivery charges arising from incorrect information or circumstances attributable to the customer or recipient may be charged to the customer.

9. Damaged Parcels

If your parcel arrives visibly damaged, please take clear photographs or videos of the external packaging before opening it, where possible.

Please also photograph the affected product and contact us promptly with your order number and supporting images/videos.

We will review the issue and assist according to our Return & Refund Policy and applicable consumer protection requirements.

10. Self-Collection

Alskar® operates primarily as an online business and does not provide self-collection unless specifically arranged and confirmed by us.

Please select or arrange an available delivery option for your order.

11. Contact Us

For shipping, urgent orders or delivery enquiries, please contact:

Alskar®
Singapore
Email: help@alskar.co
Website: alskar.co

For urgent same-day orders, please contact us before placing your order so that we can confirm production and Lalamove delivery availability.