Absolutely. Here is a Shopify-ready Terms of Service for Alskar®, written for your personalised gifts, custom gift boxes, corporate orders, and online sales in Singapore.

Terms of Service

Last updated: October 2026

Welcome to Alskar®. These Terms of Service govern your use of our website and your purchase of products and services from us.

By accessing our website, placing an order, or purchasing from Alskar®, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Alskar®

Alskar® is a Singapore-based online gifting business specialising in personalised gifts, customised products, custom gift boxes and corporate gifting solutions.

Throughout these Terms, “Alskar®”, “we”, “us” and “our” refer to Alskar®. “Customer”, “you” and “your” refer to the person or organisation using our website or purchasing our products or services.

2. Products & Services

We make reasonable efforts to display our products, colours, dimensions, materials and customisation options accurately.

However, actual colours may vary slightly depending on screen settings, lighting, materials and production methods.

For handmade, printed, engraved, UV-printed, heat-transferred, debossed or otherwise customised products, minor variations in colour, positioning, alignment, texture or finishing may occur.

Product photographs are for illustration purposes unless otherwise stated.

3. Personalised & Customised Orders

Customers are responsible for ensuring that all information submitted for personalisation is accurate before confirming an order.

This includes names, spelling, dates, messages, photographs, artwork, logos, colours, sizes and other customisation instructions.

We will generally produce the item based on the information submitted or subsequently confirmed by the customer.

Once production has commenced, amendments or cancellations may not be possible.

4. Artwork & Digital Previews

Where an artwork preview or digital mock-up is provided, customers are responsible for checking the details carefully before approval.

Approval of artwork will be treated as confirmation that the spelling, layout, content and customisation details are acceptable for production.

For orders with short processing times or urgent deadlines, an artwork preview may not always be available unless specifically agreed.

Digital mock-ups are visual representations only. Minor differences may occur in the final physical product.

5. Customer-Supplied Images, Logos & Artwork

By providing photographs, logos, artwork, text or other materials to Alskar®, you confirm that you own the relevant rights or have obtained the necessary permission to use and reproduce those materials.

You authorise Alskar® to use the submitted materials to the extent reasonably necessary to produce and fulfil your order.

We reserve the right to decline content that we reasonably believe may infringe third-party rights, violate applicable law, or otherwise be inappropriate for production.

6. Orders

All orders are subject to acceptance and product availability.

We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, incorrect pricing has been displayed, payment cannot be verified, customisation requirements cannot reasonably be fulfilled, or the order may violate applicable law.

If we cancel a paid order before production because we cannot fulfil it, we will provide an appropriate refund for the affected item or order.

7. Prices & Payment

Prices are displayed in the currency indicated on our website.

Applicable delivery charges, customisation charges and other fees will be displayed or communicated before order confirmation where applicable.

An order is not considered confirmed until the required payment has been successfully received or otherwise agreed by us.

We reserve the right to change our prices at any time. Price changes will not ordinarily affect orders that have already been confirmed and paid.

8. Corporate & Bulk Orders

Corporate, event and bulk orders may be subject to separate quotations, payment terms, production schedules and customisation requirements.

Where a quotation or written agreement contains terms that differ from these general Terms of Service, the specifically agreed terms will apply to the extent of the inconsistency.

Production for corporate or bulk orders will generally commence after payment and/or artwork confirmation according to the terms stated in the quotation.

9. Production & Processing Times

Estimated production and processing times are provided as a guide and may vary depending on order quantity, product availability, customisation requirements and seasonal demand.

If you require an order urgently or by a specific date, please contact us before placing your order.

We will make reasonable efforts to meet agreed timelines but cannot guarantee delivery dates affected by circumstances outside our reasonable control.

10. Shipping & Delivery

Customers are responsible for providing complete and accurate delivery information.

Delivery estimates are not guaranteed unless expressly agreed otherwise.

Delays caused by courier companies, severe weather, traffic disruptions, incorrect addresses, recipient unavailability or other circumstances outside our reasonable control may affect delivery.

Where a parcel is returned to us because of incorrect delivery information or unsuccessful delivery attempts attributable to the customer or recipient, additional redelivery charges may apply.

11. Returns, Exchanges & Refunds

Personalised and customised products are generally not eligible for return, exchange or refund due to change of mind, incorrect customer selections or incorrect personalisation information supplied by the customer.

If an item is damaged, defective or materially different from the item ordered due to an error on our part, please contact us with your order details and supporting photographs or videos.

Returns and refunds are subject to our Return & Refund Policy and applicable Singapore law.

Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot lawfully be excluded.

12. Intellectual Property

Unless otherwise stated, the content of the Alskar® website, including our branding, photographs, graphics, text, layouts and original designs, is owned by or licensed to Alskar® and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit or use our content without permission, except where permitted by law.

Third-party trademarks, logos and intellectual property remain the property of their respective owners.

13. Promotional & Product Photography

We may photograph products we create for portfolio, website or promotional purposes where appropriate.

Where an order contains confidential corporate information, sensitive personal information, private photographs or materials that should not be publicly displayed, we will take reasonable steps not to use such content publicly without appropriate permission.

Customers may also contact us if they do not wish their customised order to be featured in our portfolio or marketing materials.

14. Website Use

You agree not to misuse our website or attempt to interfere with its operation or security.

You must not use our website for unlawful, fraudulent or malicious purposes, introduce harmful code, attempt unauthorised access, or use our content in a manner that infringes our or another party’s rights.

15. Third-Party Services

Our website may use or link to third-party services, including payment processors, delivery providers, social media platforms and other service providers.

Your use of third-party services may also be subject to their respective terms and policies.

We are not responsible for third-party websites or services except to the extent required by applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, Alskar® will not be liable for indirect, incidental or consequential losses arising from the use of our website, products or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Privacy

Personal information collected through our website or during the ordering process will be handled in accordance with our Privacy Policy and applicable Singapore data protection requirements.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, business practices or legal requirements.

The latest version will be published on our website with the updated revision date.

19. Governing Law

These Terms of Service are governed by the laws of Singapore.

Any dispute arising from these Terms, our website, or purchases from Alskar® will be subject to the applicable laws and dispute-resolution processes of Singapore.

20. Contact Us

If you have questions regarding these Terms of Service, an order or our products, please contact:

Alskar®
Singapore
Email: help@alskar.co
Website: alskar.co